Support

Frequently asked questions

License Problems:

How long does it take to deliver the license?

Every license is sent to the customer immediately after the order has been placed. However, under certain conditions, it is possible that the email containing your license is delivered into your junk or spam folder in your email client. Always carefully examine your spam or junk mailbox. If you still can't find the email containing the license within 24 hours, please contact us directly at support@icyblaze.com

How many times can the single license be used?

The single license is strictly personal and licensed to you. You may not sell or rent out your license. Basically, the license can be used for a maximum of 5 times after which you can contact us to renew the registration information. Your license will be upgraded as time goes by for security issues.

What if the license or download link gets lost?

You can always contact us to retrieve your license and download links. Please ﬁll in your registered email address below to retrieve your license and download links:

The license is not working?

Please make sure you've entered the correct license information in iDocument's registration window. The easiest way is to copy and paste the information directly in the registration window. Always make sure you use the latest version of iDocument. The received license is only compatible with the latest version of iDocument.

Sales support:

How do I know I ordered the product successfully?

All payments go through Swreg, which supports most of the general payments worldwide, like credit card, debit card, solo card etc. As soon as the order is placed you will receive a confirmation email. If you did not receive the confirmation email please check your spam or junk mailbox. Otherwise please contact Swreg for related issues.

For any other sales problems:

Tech support:

How do I use the program?

Please review the step by step guide on how to use iDocument.

What are the minimal system requirements for running this program?

The minimal system requirements are: supports Mac OS X 10.5 Leopard and Mac OS X 10.6 Snow Leopard.

What type of formats does the program support?

Please review the table below to see all the supported formats for iDocument.

		iDocument
iWork'09	.pages .numbers .key
iWork'08	.pages .numbers .key
MS Office 2004/2008	.doc .docx
	.xls .xlsx
	.ppt .pptx
	.pps .ppsx
	.pot .potx
OpenOffice NeoOffice	.odt .ods .odp .odg .odf
Images	.png .jpg .bmp .tiff
OmniGroup	.graffle
Other	.pdf
	.chm
	.txt .rtf .rtfd
	.webarchive
	.csv